Frequently Asked Questions

We start all software engineering engagements with a paid 1-week pilot sprint. This permits clients to review our code hygiene, slack communications, and release velocity with zero long-term commitment. If the pilot fails to meet expectations, you may terminate the contract and all week-one fees are fully waived.

We structure timelines around bi-weekly sprints. MVPs typically compile and launch in 6–12 weeks, while large-scale enterprise integrations or multi-tenant SaaS networks average 3–6 months. Scope, sprint backlogs, and milestone acceptance criteria are locked in corresponding Statements of Work (SOWs) before development cycles begin.

Yes. Our team in Dhaka (GMT+6) offers dedicated overlap hours for synchronous sprint check-ins, covering US East Coast, German/EU, UK, and Australian timezones. Async communication is maintained via shared Slack channels, Jira/ClickUp backlog boards, and weekly compiled demo releases.

Intellectual Property ownership transfers automatically and fully to the client legal entity upon final milestone payment settlement. This includes code repositories, compiled files, database schemas, and visual assets. Pre-existing proprietary frameworks remain licensed to the client, while bespoke features are assigned exclusively. All files are developed in secure private repositories with MFA enforced.

We offer three models: Fixed-Price (milestone-locked deliverables), Time & Materials (hourly consulting for agile requirements), and Dedicated Teams (monthly engineering staff augmentation). Standard invoicing follows Net-15 terms from the milestone delivery date, payable in USD or BDT bank transfers.

No. All software engineering, product design, QA automation, and operations are managed by full-time, in-house team members working directly from our Gulshan-2, Dhaka hub. We enforce strict in-house code reviews and maintain high standards of accountability.

We sign corporate DPAs and HIPAA Business Associate Agreements (BAAs). For HIPAA compliance, we isolate server nodes, deploy database columns with AES-256 encryption, configure automated data access audits, and implement secure JWT credentials for personal health records. GDPR compliance includes data portability routes, minimization pipelines, and EU staging isolates.

Every project launch includes a 30-day warranty covering bug fixes and schema adjustments. Post-warranty support retainers start at $2,000/month, providing SLA-backed coverage: 4-hour response on Priority 1 system-offline critical issues and 24-hour response on routine configuration requests.

The AI Project Estimator compiles historical metrics from 50+ actual completed projects. While it provides a realistic breakdown (+/- 15% variance) based on inputs, a final project proposal is verified and issued by our technical architecture leads.