Six disciplines.
One delivery team.

We start with a 90-minute discovery call — not a sales call. Our tech lead and a business analyst ask the questions most agencies skip: what are the exact pain points, what does success look like in 6 months, what integrations exist, and what are the non-negotiables? We then produce a 2–4 page scope document that defines deliverables, exclusions, and acceptance criteria before a single contract is signed. This document is the source of truth for the entire project — it prevents the "I thought that was included" conversations that derail engagements.

Our architect proposes the technical stack, data model, and integration approach, with explicit reasoning for each choice — not "we always use X." UI/UX wireframes and design system are produced in Figma before development begins. You review and approve before we write a line of code. For projects using our pre-built platforms (PayFlow, NimbleERP, etc.), this phase maps your specific requirements to the platform configuration, identifies the custom extension points, and eliminates surprises about what requires custom work vs what comes standard.

Development runs in 2-week sprints with a working demo at the end of every sprint — not a status update, an actual working feature you can click through. You get access to a staging environment from week 2. Every sprint starts with a backlog review where you can reprioritise upcoming work based on what you've seen. Our teams are small (4–7 people) and structured to work without hand-off delays: frontend, backend, mobile, and QA engineers in the same daily standup. We don't use offshore-to-offshore subcontracting — everyone on your project is in our Dhaka office.

QA runs in parallel with development, not after it. Every feature has a test case written before implementation begins. Automated test suites cover regression, API contracts, and critical user paths. Load testing runs against the production infrastructure at a simulated 5x expected peak load before any go-live sign-off. Security testing covers OWASP Top 10 and, for FinTech or healthcare clients, the specific compliance requirements of their jurisdiction (PCI DSS, HIPAA, FCA, ADGM). Nothing is marked "done" until it passes QA.

Go-live is planned, not rushed. We produce a deployment checklist, run a go/no-go review, and deploy during a low-traffic window with a rollback procedure prepared and tested. Every project includes a technical handover package: architecture documentation, environment setup guide, API documentation (Swagger/Postman), database schema, and a runbook for common operational tasks. If you're hiring an in-house engineer to take over, we schedule a 3-hour technical handover session at no additional cost. The goal is that you are never dependent on us for day-to-day operation.

Post-launch support is a structured retainer, not an ad-hoc email relationship. Monthly retainer clients get a dedicated Slack channel, a committed response SLA (4 hours for critical issues, 24 hours for non-critical), and a monthly product review session where we review analytics, flag performance regressions, and plan the next feature sprint. Roughly 60% of our clients engage us on their next project within 6 months — not because of a contract obligation, but because the working relationship is already established and the team already knows the codebase.